Privacy Policy

Fales Law Group

Privacy Policy

Effective Date: January 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Fales Law Group (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Information You Provide

We collect information you voluntarily share, such as:

• When you request legal services, consultations, or contact us
• Filling out forms, requesting webinars, or participating in surveys
• Uploading documents or information related to your legal matter

This may include your name, address, phone number, email, payment details, case specifics, opt-in records and timestamps for all communication channels (SMS, email, etc.), and other data relevant to your requests.

Information Collected Automatically

We automatically collect information such as:

• Your IP address, browser type and version, device and operating system
• Webpage visits, time spent, referring websites, and navigation behavior
• Behavioral data related to interaction with the site (mouse movement, clicks) via Microsoft Clarity
• Cookies and similar technologies

Customer Communication

We also collect:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, your IP address, and browser user agent string to assist with spam detection.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to determine if you use it. More about Gravatar at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible alongside your comment publicly.

Media

If you upload images, avoid embedding location data (EXIF GPS) as visitors can extract this data from images.

2. Use of Cookies and Tracking Technologies

Cookies

Cookies help us provide a smooth and personalized browsing experience by:

• Saving your preferences and settings
• Remembering your login sessions and display options
• Analyzing site usage to improve content and performance
• Supporting targeted advertising with your consent

For comments, if you opt in, cookies may store your name, email, and website for one year to avoid retyping.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

Login and Session Cookies

If you visit the login page, a temporary cookie tests browser cookie settings. Login cookies save your information for up to two days or two weeks if “Remember Me” is selected. Screen options cookies last one year. If you edit or publish articles, an additional cookie stores the post ID for one day.

Third-Party Tracking Technologies and Consent

We use third-party services that require your consent before activation:

• Google Analytics 3 (GA3): Collects website usage data for performance analysis.
• Meta Pixel: Tracks conversions and optimizes Meta platform advertising.
• Microsoft Clarity: Provides heatmaps and session recordings, with partial IP anonymization.
• Rb2b: Associates email addresses to website activity for marketing; opt-out at https://www.rb2b.com/rb2b-gdpr-opt-out.

3. Embedded Content from Other Websites

Articles may contain embedded content (videos, images, articles) from external sites behaving as if you visited those sites directly. These third parties may collect data about you, use cookies, and track your interaction if you are logged into those services.

4. How We Use Your Information

Your data supports:

• Delivery and management of legal services
• Processing transactions and payments
• Communication and client support, including inquiries, appointments, and promotions
• Marketing communications where consented
• Website performance analysis and enhancing user experience
• Personalization of content and advertisements
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
• Compliance with legal obligations

5. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

• Reply “HELP” for assistance or contact us at support@faleslawgroup.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

6. Sharing of Your Information

We do not sell, rent, or trade your personal data. We share data only with:

Service Providers

• Trusted service providers (e.g., Rb2b, Microsoft Clarity, Meta, Google) under strict confidentiality agreements
• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• Law enforcement or regulatory agencies as required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• Successors in case of business transfers, mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

7. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

8. Data Retention

We retain data only as long as necessary for legal, business, or regulatory purposes:

• Client files generally retained 7+ years per professional obligations
• Payment and billing data within regulatory limits
• Microsoft Clarity session data retained up to 30 days
• Other marketing and behavioral data retained per consent

9. Your Rights and Choices

You have the right to:

• Access, update, or delete the personal data we hold about you
• Export your data in machine-readable format
• Opt-out of marketing emails by clicking “unsubscribe” in our emails
• Opt-out of SMS messages by replying “STOP”
• Withdraw consent or manage cookie preferences at any time
• Request information on how we process your data
• Opt out of marketing or sharing per applicable laws
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

Requests can be made by contacting support@faleslawgroup.com. Identity verification protects your data privacy.

10. Managing Your Consent and Privacy Choices

You can control cookie and tracking consent anytime via:

• Our cookie consent manager on the website
• Microsoft Clarity opt-out tools
• Meta Pixel ad settings
• Google Analytics opt-out browser extensions
• Rb2b opt-out at https://www.rb2b.com/rb2b-gdpr-opt-out

11. International Data Transfers

Data is primarily stored and processed in the U.S. Transfers beyond U.S. borders include contractual safeguards complying with applicable laws.

12. Children’s Privacy

Our services are not directed toward individuals under 13. We do not intentionally collect their personal data. If discovered, such data is deleted promptly.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage reviewing their policies. This privacy policy applies only to information collected by Fales Law Group.

14. Updates to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. Changes will be marked with a “Last Updated” date. Significant amendments may be communicated through notices on our site or direct messages to clients.

15. Contact Us

For questions or privacy requests, contact:

Fales Law Group

8689 W. Sahara Ave., Suite 200, Las Vegas, NV 89117, USA

Phone: (702) 804-0024

Email: support@faleslawgroup.com

Website: https://faleslawgroup.com

Please include enough detail for prompt processing of requests. Identity verification may be required.

Also see our Terms of Service.

By using our website and services, you consent to this Privacy Policy.